Save your order number and both tracking numbers
Save your order number, the tracking number for delivery from the seller to the warehouse, and the tracking number for the overseas parcel. These numbers may be different. The seller’s tracking number explains the journey to the warehouse; it does not necessarily track the international shipment.
A simple private note is enough: order reference, seller tracking number, warehouse receipt date, international parcel reference and latest event. Avoid publishing unredacted labels or account references in a forum screenshot.
Before warehouse receipt, follow the seller shipment
If the seller has not dispatched, check the order’s latest message and the promised dispatch estimate. A paid order is not the same as a collected parcel. If a tracking number exists, look for the carrier’s collection or movement event rather than relying only on a label being created.
If domestic tracking reports delivery but the item is missing from the warehouse list, send support the tracking number and delivery record. An unmatched parcel can have a shorter storage deadline, so raise the discrepancy early.
At the warehouse, check whether an action is waiting
Read any receipt, inspection or packing message in the order. An item waiting for your QC decision, a missing detail or a shipping payment is different from a parcel already moving with a carrier. Check what the account is asking you to do before treating the situation as a transport delay.
Use the QC checklist and resolve any return request before including that item in an international shipment. Save the final packing confirmation and shipment reference when they appear.
During international shipping, read the event sequence
A tracking number can be assigned before the first carrier collection scan. Later, a shipment may pass between an export carrier, an international transport provider and a local delivery company. Look at the event description, location and timestamp together instead of treating every gap as a lost parcel.
If a local tracking reference becomes available, record it alongside the international one. A new number does not by itself mean the shipment has been replaced. Compare the latest events with the selected route’s delivery conditions before deciding when to escalate.
Match the problem to the next action
| What the record shows | What to check or send |
|---|---|
| Paid order, no seller collection event | Check the seller dispatch estimate and messages; ask about that purchase order if the estimate has passed. |
| Domestic delivery recorded, no warehouse item | Send the domestic tracking, delivery proof and order reference so the parcel can be matched. |
| Warehouse item waiting | Read the account action: QC question, return, packing information or shipping payment. |
| International reference, no first carrier scan | Check whether the parcel is still being prepared or has actually been handed over. |
| Customs or delivery event requests information | Read the request, verify its channel through your account or carrier, and supply the required information securely. |
| Delivered event but no parcel | Check proof of delivery, safe places and building reception, then report the discrepancy promptly. |
These are event descriptions, not a promise that every carrier uses the same status labels. Use the wording and timestamps shown for your own shipment.
When tracking needs follow-up
Contact support when the route’s expected update interval or delivery window has passed, the address needs attention, or the tracking asks for information. Provide the relevant order or parcel number, the last event and the date you noticed the problem. A clear timeline is more useful than a screenshot with no reference.
Parcel [reference] is going to [country]. The latest event is [event, place and timestamp]. The quoted update or delivery window is [range and starting event]. I have checked [account actions / final-mile reference]. Please confirm the present stage and the action needed from me.
For a delivered scan without a parcel, check the delivery location and any proof of delivery, then report the issue promptly through the applicable process. For damage or missing contents, keep the packaging and photographs. Check the claim deadline and evidence requirements rather than assuming every delay or loss is automatically covered.