OSSBuy Spreadsheet Guides
Find help with choosing products, checking an order or arranging delivery.
How do I use an OSSBuy spreadsheet?
Follow the steps from your first product shortlist to QC and shipping.
Before ordering
3 guidesWhich size should I choose?
Measure a piece you own and compare it with the listing’s size chart.
Read guideWhat will my order cost in total?
Add the item price, shipping and fees with a worked cost example.
Read guideCan this item be purchased and shipped?
Check restricted goods and the details to confirm before paying.
Read guideWarehouse & QC
3 guidesWhat should I check in QC photos?
Compare the received item, request useful photos and decide the next step.
Read guideHow do I request a return or exchange?
Check the application window, evidence, item condition and charges.
Read guideHow long can my items stay in storage?
Track each item’s deadline and arrange shipping or an extension in time.
Read guideShipping & delivery
3 guidesHow should I combine and pack my items?
Choose what to ship together and compare packaging tradeoffs.
Read guideHow do I compare shipping routes?
Check USA, UK and European destinations, parcel size and included charges.
Read guideWhere is my order or parcel?
Match the latest tracking event to the reference and action you need.
Read guide